F.A.Q

HANDS-FREE HEADSETS

 

SOLARE FREQUENTLY ASKED QUESTIONS

Q: What is Powerfoyle?

A: Powerfoyle is a groundbreaking innovation within solar cell technology.

 

Q: How does Powerfoyle work?

A: It is a solar cell material that harvests all forms of light, indoor and outdoor, and convert it into clean, endless energy. This to give devices extended or even eternal battery lifetime.

 

Q: What light conditions charge the system?

A: You need to rethink charging all together. All the different types of light around us will constantly charge the headset to ensure the product is charged whenever it’s needed. It will give a seamless and effortless experience. Powerfoyle harvests all surrounding lights. How much it charges depends on the light conditions but simply put - the brighter the better.

 

Q: Since I (as a truck driver) spend most of the time inside my truck, how do I ensure I keep the headset charged?

A: Included in the packaging of the Solare headset, is Blue Tiger’s Hook, Headset hanger. It’s formed to fit the Solare headset on one end and on the other, the hanger is flexible in design and can be conformed to hang virtually anywhere that helps expose the headset to light while not in use.

 

Q: If it is always charging, how should I store the headset? 

A: When not wearing the headset, simply store close to a window or in a well-lit room. Powerfoyle is almost always charging and will charge from any light source both indoors and outdoors. 

For optimum performance, we recommend that the headset is exposed to window or outdoor light daily.

 

Q: What does ‘well-lit room’ mean when saying that the battery can be charged indoors? Just a lamp?

A: The Powerfoyle material can be charged by artificial light or sunlight. The stronger light, the faster charging.

 

Q: Can the Powerfoyle material accumulate dirt? If so, how can I clean it?

A: The Powerfoyle material is durable, but as all materials, it can get dirty depending on usage. Use a soft cloth and water if you would like to clean it.

 

Q: What happens if I accidentally scratch Powerfoyle or it starts peeling off?

A: Powerfoyle is a very durable material and integrated in the headset so it cannot be peeled off. A minor scratch will not affect the performance.

 

Q: Can I bend the headset?

A: Even though the Powerfoyle solar cell is flexible, you need to be cautious as with all devices that includes electronics components.

 

Q: If the Powerfoyle breaks will I still be able to use the headsets?

A: Yes, it is still possible to charge the headset manually. However, there is no normal user scenario that we see that it will break.

 

Q: Does the Powerfoyle temperature change or vary? Can it burn a bit at some point?

A: As for all products, whatever category, the temperature of the material is depending on the temperature of the surroundings. For example, a sunny and warm day the headset will feel a bit warmer. The Powerfoyle material is durable and made to enhance products in our daily life. It will not burn unless put in fire.

 

Q: Is there any heating element that might cause discomfort for the user when charging?

A: No.

 

Q: If I use a charger and place the device under the sun, will it charge faster?

A: If you use USB-charger and place the device in the sun the charging from the USB will add power on top of Powerfoyle.

 

Q: How do I know the amount of battery that I have left?

A: Blue Tiger Solare will include an app that allows the user to monitor the headset's battery gain and drain meter live, according to light exposure and active usage as well as a battery level by percent.

 

Q: How do I know how much I have charged?

A: It will show in the app, as well as your gain and drain, so it’s a good idea to check in to the app on a daily basis.

 

Q: Does the UV protection in windows hinder the charging?

A:  The Powerfoyle solar headband creates energy from visible light, natural or artificial.  UV protection in windshields and windows will not affect the energy generation unless there is an added tint to the glass protection. More light, More power. 

 

Q: What is the purpose of the Battery Life Indicator?

A:  When the battery life indicator is pressed, it will light up green to show that there is solar energy to power the headset. If the battery life indicator does not show a green light when pressed, this indicates there is NO solar energy.  

 

Q: Why does my App show a Full Charge screen at 100% but the charge % on the battery charge widget of my phone shows Solare to be charged at 90%?

A:  Battery charge above 90% will trigger the Fully Charged screen.  The solar panel automatically turns off when the battery is 90% charge.  This is required in the battery protection circuit to prevent battery overcharging. 

 

Q: If I use a charger and place the device under the sun, will it charge faster?

A: If you use USB-cable and place the device in the sun the charging from the USB will add power on top of Powerfoyle

 

Q: Should I charge the headset using a Micro USB Cable?

A:  Yes. It is recommended that you fully charge the headset using a Micro USB Cable before first use.

 

 

Q: How do I know how much I have charged?

A: It will show in the app, as well as your gain and drain, so it’s a good idea to check in to the app on a daily basis.

B: It will show on your phone’s battery widget.

Note: The app and battery widget will display 10% increments on the screen (example: if your headset is charged at 68%, the app will show 60% charged).

 

Q: What is the purpose of the Battery Life Indicator?

A:  When the battery life indicator is pressed, it will light up green to show that there is solar energy to power the headset. If the battery life indicator does NOT show a green light when pressed, this could indicate:

  • There is NO solar energy coming through to the solar panel.
  • The battery is Fully Charged; therefore, the solar panel is not pulling a charge from solar energy.

 

Q: Does the battery weaken due to the continual increment charging using solar energy?


A: No. A battery weakens over time when it goes through full charge cycles all at once. When Solare
is charged using solar energy, this would provide incremental charges to the headset which has no effect to
the overall battery life.

Q: Does the headset need to be turned on for Solar charging??


A:  No. The headset will continually charge while exposed to light (while Off or On) until it reaches a Full
Charge.

THE STORM FREQUENTLY ASKED QUESTIONS

Why Can’t People Hear Me?

Troubleshooting Tip: If this occurs, press, and hold your mute button on your headset until you hear “Mute
Off”.

How to reconnect and operate when failed to reconnect.

When Blue Tiger Storm is connected with your mobile phone successfully the first time, it will search and
reconnect the paired device automatically when powered on, if failed, please pair, and connect again.
Blue Tiger Storm can be reconnected in 10 minutes, it will power off if over 10 minutes. It will have a tone
“Your headset is connected”.

How to Delete paired records?

In pairing mode, hold the MFB and Volume - Button for 5 seconds to clear the pairing record. The
indicator Blue and Red LED is on for 1 second at the same time; that means the pairing record has been
cleared, and your Blue Tiger Storm will not connect the connected device. When there are various
connection problems, try clearing the pairing record first.

What devices could charge the headphone?

Any car charger, power bank, PC, etc., which meet DC 5V charging current at more than 500mA, could
be used to charge this item.

What’s the password for pairing?

Some connection devices require a password for pairing, please try 0000 or 8888 or 1111 or 1234.

If there are some exceptions such as not being able to power on, abnormal connection and so on.

Please try charging to reset. press and hold the MFB, plug in charging cable to charge, this will reset the headset to power off, it can be used normally after powered on.

Why does my headset power off automatically?

Blue Tiger Storm will power off if it does not connect any devices for over 10 minutes, or battery voltage is
less than 3.1V.

How does Three-way calling function operation work?

Incoming call during a call, press the MFB to answer the new call and hang up the current call.
Incoming call during a call, double press the MFB to answer the new call and keep the current call.
Incoming call during a call, hold the MFB for 2 seconds to reject the new call.
When you are on a three-party call, double press the MFB to switch audio between the current call and
the other call.

 

SAFETY VOLUME LEVEL CHART

 

HOW DO I PAIR MY BLUETOOTH HEADSET?

Basic Pairing Instructions for All Models

Making sure that your Blue Tiger Bluetooth headset is in the "off" position (no light flashing on the side of the headset), press and hold the multi-function button for about 10 seconds, until the LED light begins alternating between red and blue flashes. This will place the headset into "pairing mode" allowing it to connect with another Bluetooth device. 

On your phone or other Bluetooth device, go to your Bluetooth menu (sometimes located under Settings, Wireless, Connectivity, or another submenu), and select "Add New" or "Search for New Devices." With your Blue Tiger in pairing mode, your phone or other Bluetooth device should locate your headset. 

On your phone or other Bluetooth device, select your headset on the list. Your device may ask for a passcode. If so, input "0000." 

On your phone or other Bluetooth device, select "Connect" or "Automatically Connect." 

 

Multi-point Pairing Instructions for Elite Ultra Editions, Elite Plus & Solare:

Pair the headset as normal with the first phone. 

Turn the Bluetooth function off on the first phone.

Turn the headset off and then pair the headset with the second phone. 

Turn back on the Bluetooth function on the first phone. 

At this time, both phones should be paired with the headset. For functions such as Voice Dial and redial, the headset will automatically connect to whichever phone it had the most recent active connection with.

Troubleshooting A Pairing Problem
If your headset does not connect to your phone or device immediately when attempting to pair, follow these instructions below to troubleshoot and resolve your issue.

If you are still unable to pair your headset, please call customer service at 1-800-935-1165 for assistance.

Refresh Bluetooth Function
Occasionally, your Bluetooth software in your phone may not recognize new devices or may have a very long delay before new devices are found. In most circumstances, restarting your phone will fix this and most other pairing issues.

Turn Off Your Phone and Headset 

Turn Your Phone Back 

Retry the Pairing Sequence 

Additional Steps
Sometimes, a more in-depth approach is needed to get things going. If you have tried the above with no success, then take the additional step of deleting all devices in your Bluetooth device list and then follow the instructions above one more time. In some devices, the menu option for deleting a device is called "Forget Device" or "Forget Connection."

Note:

Music only can be played from one phone under two connections, when you want to play music from another phone, you need to pause or close the music of the previous phone. The same operation during talking status.

 

HOW LONG DOES MY HEADSET TAKE TO CHARGE?

Blue Tiger headsets require a charge time of about three hours in order to obtain a full charge. While we recommend removing your headset from the charger after three hours, leaving it on longer will not harm your headset.

STORM Headset requires a charge time of 1.5 hours in order to obtain a full charge.

STORM Notes:

  • Please charge your Blue Tiger Storm at least once every 2 months when not in use.
  • Charging when power on, it is normal that the charging indicator will be on at the same time as the Bluetooth indicator.
  • Make sure it's fully charged before the first use.
  • Charge the headset with the USB-C cable provided.
  • Charging when using headset: When your Blue Tiger Storm needs to be used for a long time, due to the limited working time of the built-in battery, it is allowed to connect the charging power supply (DC 5V ≥ 500mA, low battery or poor power quality may cause the current sound); Operation: connect the charging power first and then turn on the Blue Tiger Storm.

 

Note: it is not recommended to use the headset frequently when charging, otherwise it may affect the life of the battery.

 

WHAT IS THE COLOR OF THE LED WHEN THE HEADSETS ARE DONE CHARGING?
Advantage Plus - Solid Blue LED indicates headset is fully charged

Elite Plus - When fully charged, the red indicator light will turn off

Elite Ultra - When fully charged, the red indicator light will turn off

Storm – The blue LED flashes

Solare - Solid Blue LED indicates headset is fully charged

  

WHAT RANGE DOES MY BLUETOOTH DEVICE HAVE?

Most Bluetooth devices, including Blue Tiger headsets and accessories, have a range of about 30 meters (100 feet). However, there are factors that can increase or decrease your range and signal strength.

Like most radio transmissions, line of sight plays an important role. If your headset has a clear line of sight to your phone, you may be able to go beyond the operating range. On the other hand, if you do not have good line of sight or have something like a wall between the headset and phone, your range may be reduced.

Additionally, other factors may interfere with Bluetooth signal transmission. Devices emitting radio waves, or minor non-harmful radiation from every day electronic devices. The best way to avoid interference is to remove your phone or other Bluetooth device from contact or close proximity to the source.

 

HOW CAN I CONNECT MY PC OR MAC?

Bluetooth Drivers for PC/Mac
Our headsets follow standard Bluetooth programming formats and do not require any special drivers in order to operate. Windows and Mac OS both come with stock Bluetooth drivers that will operate any and all of our Bluetooth products. If your computer or device is asking for drivers, please contact your device manufacturer or your operating system author (i.e.-Windows, or Mac Support) for assistance.

How to Connect to Your PC/Mac

Follow the basic pairing instructions to place your headset into pairing mode. Then, with the light flashing blue/red on your headset, go into your Bluetooth menu on your computer and add or search for a new device. 

Once the computer finds the headset, select it on your screen and add the device. 

Wait for your computer to configure your headset and update your existing drivers automatically. An internet connection may be required to complete this process. Once completed, your headset should be ready to use.

Troubleshooting
If your headset is connected, but you cannot hear audio from your computer, check to make sure that the headset is selected as your default playback device.

 

HOW LONG DOES THE WARRANTY APPLY?

Blue Tiger headsets have a 12-month warranty for NEW purchases, Solare & Advantage Plus have an extended 18-month warranty for NEW purchases. Travel Bag-Open Box purchases have a 12-month warranty.

Please reference the warranty site for details: https://bluetigerusa.com/pages/product-warranty

 

HOW CAN I RESET MY ELITE ULTRA HEADSET?

Power on, and when in unconnected standby mode, press and hold MFB (do not release), then plug the headset to power supply to reset your headset. (Reset operation will not clear the headset's pairing list.)

 

HOW TO REMOVE THE SPEAKER ON THE ELITE PLUS/ULTIMATE?

The right speaker is detachable. When you detach the right speaker, the headset becomes a monaural (single speaker) headset.

Detach the right speaker by holding the headband firmly and push up on the clip to remove the speaker.

When you re-attach the right speaker, the headset becomes a binaural (dual speaker) headset with high fidelity stereo sound when playing music. To ensure a positive connection, make sure the speaker connector (plastic part with “UP” arrow) is fully seated on the headband with a positive ‘click’.

NOTE: If no sound is heard coming from the right speaker, detach it and re-attach the connector firmly. Make sure the electrical contacts are clean and free of debris such is lint, dust, and dirt.

When the right speaker from the headset is detached, please store it carefully in your Blue Tiger Universal Headset Case, so the contact points are preserved in good condition.

HOW CAN I CHANGE THE BASS ON MY HEADSET IF I AM USING AN iPHONE?

Check that you have the latest version of iOS.

Go to Settings > Accessibility > Audio/Visual > Headphone Accommodations. Turn on Headphone Accommodations.

Choose how you want to apply your custom audio settings:

  • Turn on Phone to apply these settings to phone calls, FaceTime calls, and any third-party video call apps.
  • Turn on Media to apply these settings to music, movies, podcasts, audiobooks, Siri, voicemail, and Live Listen.

Customize your headphone audio settings:

 

HOW TO ACHIEVE THE PERFECT FIT WITH MY BLUE TIGER HEADSET?

Elite Ultra & Blue Tiger Storm

Adjust Headband

Our Elite Ultra series Bluetooth headsets feature FlexBand™ technology, allowing for the headband to be completely flexible and mold-able for the perfect fit.

Flex to widen the fit: Placing your thumbs on each side of the Blue Tiger logo, gently flex the headband out putting a small bend in the alloy core. Don't worry, if you bend too much, you can always put it back. 

Twist to tight the fit: Hold the speaker housing in hand and the T-bar in the other hand and twist together to achieve a tighter FlexBand™.

Keep in mind, these are general instructions. You may find that for your comfort, you may need to adjust the band in a different area in order to achieve the right fit. The FlexBand™, when correctly adjusted, should be not too tight, and not too loose, providing you with the perfect fit that is comfortable to use for hours at a time.

 

Advantage Plus & Solare

Position the Boom

Do not rotate the boom beyond the stop point.

Adjust Headband

The black coated stainless-steel headband will click as it is lengthened or shortened to size for a comfortable position.

The headband can also be squeezed or stretched by carefully bending for a tighter or a looser fit to the head.

When adjusting the headband: Position the ear cushion in the center of the ear. Position the T-Pad above the ear, halfway between the top of the ear and the top of the head. 

    Mic Boom Tension & Headband Disassembly

    The microphone boom position tension can be adjusted. Simply tighten or loosen the mic boom by tightening or loosening the Boom Tightening Knob (Set Screw) as shown.

    Loosen the Headband Set Screw (counterclockwise) or tighten (clockwise) to loosen or tighten the boom position up or down.

    It is not necessary to disassemble your Advantage PLUS Headset. However, if the headband were to become separated from the mic boom, simply reattach it as shown and tighten the Set Screw. This feature allows for future accessories.

    Reattach the Bluetooth Headset Module (mic boom) to headband and tighten the Set Screw.

       

      HOW DO THE BUTTONS/CONTROLS WORK ON MY BLUE TIGER HEADSET?

      Elite Ultra

      Multi-Function Button

      • Power On - Press MFB for 4 seconds to turn on headset. You will hear a prompt tone ‘Elite Ultra Activated’, and then a prompt tone ‘Ready to pair’. Once the headset is connected to your device successfully, you will hear a prompt tone ‘Device Connected’.
      • Power Off - Press MFB for 5 seconds to turn off headset. You will hear a prompt tone ‘Elite Ultra off’
      • Redial last call - Double press MFB to dial the last call
      • Answer and End Phone Calls - Short press MFB (for 0.5 seconds or less)
      • Reject a call - Press MFB for 1 second to ignore an incoming call
      • Change Language - Press MFB and Mute Button simultaneously for 1 second.
      • Voice Commands - tap the MFB and wait for your audio device to respond. After your device responds, speak your command, “Call John Doe”. (This function must be supported by your mobile phone.)

      Volume Buttons

      • Volume Control - For both phone calls and multi-media, Press volume + or volume – to increase or decrease volume.
      • Skip Forward or Previous - During music or video playback, press volume + for 1 second to skip to next or press volume – for 1 second for previous track.

      Mute Button

      • Microphone mute – During phone call, double press the mute button. User will hear a prompt “mute on.” Double press the mute button again to unmute.

       

       

      Elite Plus
       

      Multi-Function Button

      • Power On and Off - Hold down the MFB button for about five seconds to power on or off the headset. 
      • Answer and End Phone Calls - Tap the button once to answer or end a phone call. 
      • Redial - On most phones, two subsequent taps will redial the last number dialed. 
      • Voice Commands - While not in a phone call, tap once and wait for the phone to respond to use voice commands.

      Multi-Function 

      • Volume Control - For both phone calls and multi-media, To adjust volume up or down, short press button with (+) or (-) symbol until you have reached your desired volume.
      • Play or Pause Media - During music or video playback from your connected device, press and hold “Mute” button for 2 seconds to pause or play your music.
      • Skip Forward or Previous - During music or video playback, press and hold button with (+) symbol for 1 second to skip forward and press and hold button with (-) for previous track.

      Mute Button

      • To mute/unmute the microphone - double press “Mute” button (located on the mic) to mute the mic and double press “Mute” button again to unmute the Mic.

      Low-Profile LED Indicator Light

      • No Light - Headset is off

       

      Advantage Plus & Solare

       

      Multi-Function Button

      • Power On and Off - Hold down the button for about 2.5 seconds to power on or off the headset. 
      • Answer and End Phone Calls – Press MFB for 0.5/1 seconds to answer or end a phone call. 
      • Voice Commands – While not in a phone call, double press MFB, wait for the phone to respond to use voice commands.
      • Change Language – Press MFB and volume + for 1 second
      • Play or Pause Media - During music or video playback from your connected device, press MFB for 0.5 seconds.

      Volume Buttons

      • Volume Control - For both phone calls and multi-media, Press volume + or volume – to increase or decrease volume. At max volume, the headset will beep and user will hear a prompt “volume maximum.”
      • Skip Forward or Previous - During music or video playback, press volume + for 1 second to skip to next or press volume – for 1 second for previous track.
      • Last Number Redial – Press volume + and volume – for 0.5 seconds
      • Microphone mute – During phone call, press volume + and volume – for 1 second. User will hear a prompt “mute on.” A double tone will alert user every 10 seconds that the microphone is muted.

      Low-Profile LED Indicator Light

      • Turn LED On/Off – In connected mode, press volume + and volume – for 5 seconds

       

      Storm

      Multi-Function Button

      • Power On and Off - Hold down the button for about 2.5 seconds to power on or off the headset
      • Answer and End Phone Calls – Press MFB for 0.5/1 seconds to answer or end a phone call
      • Voice Commands – In the paired state, hold MFB for 2 seconds to activate Siri and Google Assistant
      • Play or Pause Media - During music or video playback from your connected device, press MFB for 0.5 seconds.
      • Redial a call – In connected standby/playing music mode, double press the MFB to dial the last call
      • Reject a call – Press MFB for 2 seconds to ignore an incoming call
      • Three-way calling function
        • Incoming call during a call, press the MFB to answer the new call and hang up the current call
        • Incoming call during a call, double press the MFB to answer the new call and keep the current call
        • Incoming call during a call, hold the MFB for 2 seconds to reject the new call
        • When you are on a three-party call, double press the MFB to switch audio between the current call and the other call.

      Volume Buttons

      • Volume Control - For both phone calls and multi-media, Press volume + or volume – to increase or decrease volume. At max volume, the headset will beep, and user will hear a prompt “volume maximum.”
      • Skip Forward or Previous - During music or video playback, press volume + for 1 second to skip to next or press volume – for 1 second for previous track.

      Mute Button

      • Microphone mute – During phone call, press the mute button. User will hear a prompt “mute on.” Press the mute button again to unmute.